The client wanted to build a team of 25 pharm techs and pharmacists to help customers understand their prescriptions and a customer care team of 15 dedicated to ensuring timely medicine delivery and excellent service, as the existing system resulted in long, tiring trips for customers searching for prescription medicine.

Techno Brain recruited a team of specialized pharm techs to assist customers with their prescriptions over the phone and established a customer care team to ensure timely order placement and delivery, with 24/7 availability to attend to customer orders and coordinate with the nearest chemist.

The implementation led to improved customer experience and satisfaction by 14%, reduced average order delivery time from half a day to 3 days, centralized and streamlined order placement, and provided a caring and comforting partner on the customers' journey to wellness and health.