Founded in 2013, this leading healthcare provider serves 1.6 million U.S. patients with primary, multispecialty, and urgent care. They use technology and a professional network to enhance outcomes and reduce costs. Employing 20,000 people, they operate hundreds of locations, focusing on preventive care. Outsourced services include medical coding, claims processing, data services, and customer service. Their "Anytime, Anywhere" care model covers in-office, after-hours, home, video, phone, and text care. Techno Brain Services manages appointments, patient follow-ups, insurance checks, call transfers, clinic communications, emergency connections, referrals, and pharmacy responses.
Book appointments for patients on behalf of clinics (Village medical)
Direct transfer of patients calls to clinics
Follow-up on patient appointments with respective clinics
Follow-up on behalf home health patients (old age)
Counterchecking insurance information for different clients
Responding to pharmacies on medicine specifications for different clients
Send communication to clinics for medicine refills
Follow-up on patient referral to different specialists
Connect patients with severe symptoms to triage – Emergency
Send messages to clinics on customer inquiries
Increased Customer Retention
Reduced Costs
Increased Effeciency
Positive Customer Experience
