Reduced administrative burden: The Trips+ ITAS simplified tax-related tasks for both taxpayers and MRA officials, freeing up resources for more strategic activities.

Techno Brain recruited a team of 25 specialized pharm techs to assist customers over the phone with their prescriptions. They also established a customer care team of 15 to ensure timely delivery of medicine orders, providing 24/7 support. Orders could be placed online, and the contact center coordinated timely delivery, eliminating the need for customers to visit multiple chemists.

Customer experience and satisfaction improved by 14%. The average order delivery time decreased from 3 days to 2 hours. The streamlined order placement process ensured timely delivery. Specialized pharm techs provided support and helped customers understand their prescriptions, offering a caring partner in their wellness journey.