The Malawi Revenue Authority (MRA) is a government agency responsible for collecting taxes and ensuring compliance with tax regulations in Malawi. Prior to the implementation of the Trips+ Integrated Tax Administration Solution (ITAS) for Revenue Agencies, the tax collection process in Malawi faced several challenges, including manual data entry, cumbersome paperwork, limited transparency, and a high potential for errors and fraud. In order to modernise its operations, improve taxpayer services, improve overall tax compliance, and enhance revenue collection, MRA has implemented the Trips+ ITAS, a comprehensive digital Integrated Tax Administration solution. This case study explores the various components and benefits of the Trips+ ITAS.
TRIPS+ ITAS, a comprehensive digital Integrated Tax Administration Solution aimed at modernizing tax operations, improving tax payerservices, tax compliance and enhancing revenue collection.
Increased tax compliance: The simplified processes and improved transparency encouraged taxpayers to meet their tax obligations, resulting in a higher compliance rate.
Enhanced revenue collection: The application enabled the MRA to identify tax evaders, reduce leakages, and improve overall revenue collection
Improved efficiency: By automating processes, the MRA reduced manual interventions, paperwork, and processing time, leading to enhanced operational efficiency
Reduced administrative burden: The Trips+ ITAS simplified tax-related tasks for both taxpayers and MRA officials, freeing up resources for more strategic activities.
Data-driven decision-making: Real-time access to tax data and accurate reports empowered the MRA to make informed decisions, devise targeted policies, and enhance tax administration.
